HCCT Attendees: Enhance Patient Experience with NexTalk Accessibility Solutions 

Ensure Flawless Communication for Every Caller at Your Healthcare Contact Center with  TTY software that sits on the agent's desktop. 

NexTalk for Contact Centers

Are you attending the HCCT conference and looking for ways to improve the member and patient experience, and boost staff engagement at your facilities and healthcare contact center? NexTalk can help!

NexTalk is a leading provider of accessibility solutions specifically designed for the unique needs of healthcare contact centers to assist Deaf and hard-of-hearing patients.  Our easy-to-use platform empowers you to:

  • Remove communication barriers: Ensure seamless interactions for Deaf and hard-of-hearing agents and callers using features like SpeachPath real-time agent captioning, Access Contact Center caller direct TTY, and Remote Interpreting for sign-language and foreign language interpreting.
  • Improve patient satisfaction: Provide a more inclusive and positive experience for all patients, leading to increased satisfaction and loyalty. For medicare providers this improves CMS ratings.
  • Boost staff productivity: Give your agents the tools they need to deliver exceptional care to every caller, regardless of their abilities. Our tools allow for direct communication, improving call times and reducing callbacks.
  • Comply with ADA and CMS regulations: NexTalk helps you stay ahead of the curve and ensure your contact center is compliant with the latest accessibility standards for Deaf and hard of hearing support, providing a better and more inclusive customer experience. For those audited by CMS in the Star Ratings quality program, NexTalk significantly increases the chances of scoring high in two critical (and highly weighted) customer service / call center measures (C30 and D01 -- foreign language interpreter and TTY availably). 

Visit our website today to learn more about how NexTalk can help your healthcare contact center thrive. We'll be offering a special 10% discount to HCCT attendees – sign up for a demo today to receive this special offer. Don't miss out!

Improve Agent & Patient Experience
"By purchasing and deploying NexTalk Access Contact Center solution on Agent desktops, health plans deliver on-demand TTY interpreting, without the need for a 711 relay service."
Healthfirsthealthfirst

 

NexTalk Access Contact Center software lives on health plan call center agent desktops. The software works inline to take a TTY or Foreign Language interpreting call directly into your call center and route it to specified agents who are trained to use the NexTalk application.  The call is private and secure with no middleman.
NexTalk Benefits:
SaaS software Icon
 

Secure & private communication that eliminates the middlemen traditionally needed to reach your deaf, hard of hearing, and non-English speaking customers

 
Group of People Icon

A platform that demonstrates your inclusivity as a company and allows employees and customers access to inclusive communication

 
Check Accept Icon

Unique call validation technology to ensure calls are actually from a deaf person, hard of hearing individual, or non-English speaking caller

 

headsets

Read More | Accessible Communications